Wine Club FAQ:

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How much does it cost to join Oak Mountain Winery's Wine Club?

Members of Oak Mountain Winery's Platinum and Premium Clubs receive 6 bottles each quarter during the months of March, June, September and December. The Gold Club members receive 4 specially selected bottles of wine every quarter during the months of March, June, September and December. Each wine is personally chosen by our winemaker. New members who join between shipments will receive the most recent selection and continue with the months selected. All selections will be automatically charged within two weeks prior to shipment/pick up. Notification will be sent two weeks prior to charging. No Exchanges allowed.

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How will I know when I have been charged?

We will bill the credit card we have on file for your account up to two weeks prior to the first day of the month the wine selections are to be released. For example, if the new collection is due to be released on March 1st then we will bill your credit card approximately between February 15th and the 31st.

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What if I do not like the wine(s) selected for me?

Our Winemaker attempts to hand select a variety of wines that will have an appeal to most members. Due to inventory and varied wine prices, we are unable to substitute bottles. May we suggest that you at least give the Winemaker's selections a try? You may be pleasantly surprised!

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Can my wine club benefits be extended to someone else?

Club benefits are exclusive to the person(s) named on the account. However, tasting benefits are available for up to four people including the member(s) who must be present at the time of the tasting.

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Can I send someone in to pick up wine or gifts for me?

Yes, however all purchases should be made prior to their arrival for pick-up. We can either charge the credit card on file or you may use an alternative card when placing the order. Please notify us of the date and name of the person(s) picking up your order.

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How can I make changes to my wine club account?

If you need to update your account with new information such as, new address, new phone number(s), new credit card number or expiration date, club subscription, ship or will call, you may contact us by phone 951 699-9102, by mail, by emailing the wine club at wineclubmanager@oakmountainwinery.com, or by logging into our web store at shop.oakmountainwinery.com.

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What happens if my wine club shipment is sent back to the winery?

We ship UPS and GSO Ground with an estimate of 5-7 business days for delivery. We are unable to ship to a P.O. Box APO/FPO, and an adult signature is required at the time of delivery. We strongly suggest you provide a business address for shipments if you are away from home during the day. Address changes MUST be received by us prior to shipping. If you are unable to sign for your wine package on any of the 3 delivery attempts, UPS/GSO will return your package to Oak Mountain Winery. You have the option to have your package held for pick up or reshipped for an additional shipping fee**.

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What happens if one or more of my bottles in my shipment arrives broken or is leaking?

UPS/GSO usually catches any broken contents before it is sent to the receiver, however, if you do receive broken or leaking bottles in your shipment, please notify us and we will assist you accordingly.

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How many guests can I bring with me to taste?

You receive 8 complimentary tastings per month so you can bring a group of 8 one visit that month or come with two people 4 visits per month. Additional tastings are at a 50% discount.

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How will I know when my wine is ready for pick up at Will Call?

You will be notified by email as soon as your selection is ready for you.

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If I can't make it to the winery, can I have someone else pick up my wine for me?

Yes, absolutely! Just be sure to give us a call with the name of the person picking up, prior to their arrival, so that we can make notes on your account.

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How long will the winery hold my wines at will call for me?

We kindly ask that you come within the first month of release to pick up your wine club selection. However, we do not hold the specific wine charged. Vintages do change frequently. If the specific wine is unavailable at the time of pick-up we will substitute for a different vintage or comparable varietal of our choice.

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Can I put my membership on hold?

We understand that things come up and that you may need to temporarily suspend your membership. We can place your account on hold for up to six months. Your account will then automatically be reactivated next quarter. Keep in mind, that your wine club benefits will be suspended as well.

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How long does my wine club membership last?

Your wine club membership lasts for as long as you wish it to continue. There is no annual fee and your only obligation is to purchase just two quarterly collections. You may stop your membership any time after that with written notice.

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What benefits do I receive as a wine club member? How can I cancel my wine club membership?

Although, we are always sad to lose our valued members, there are several different ways to cancel your membership.

You may send a letter to: Oak Mountain Winery

Attn: Wine Club

36522 Via Verde Rd. Temecula, CA 92592

Send us an email at: wineclubmanager@oakmountainwinery.com

Fax a letter to: (951)767-0677

Complete a wine club member information change form the next time you visit us at the Winery

In an effort to improve customer service, we do like to keep track of the reasons why memberships are cancelled. So, when possible, please provide us with your reason(s) for canceling your membership.